Return Policies

Merchandise may be returned for a refund, exchange or repair for the warranty period with receipt as long as the equipment is still in "as new" condition.  A 20% restocking fee may apply. Shipping costs are not refundable. 

Full refund " as new "
"As New" means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels shall be on the original box. Cable must be unopened (or still on reel).

Exchange under warranty
For  exchange all items   be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels shall be on the original box. Cable must be unopened (or still on reel).

Repair and Return under warranty
Product must be packed  in  acceptable  shipping box.. if wires or pigtails  found  cut there will be additional charges for repair or replace. Accessories send  with the product must be clearly marked to be send back. If new accessories needed some charges will apply.

Damage caused while shipping
Vide on Digital Technologies or affiliated companies will not be liable for what so ever damages caused during shipping from or to the customer . Customer should claim any lost or damaged  merchandise with the shipping company.

A Return Merchandise Authorization (RMA) number must be obtained from Vide on Digital  Technologies Ltd. prior to the return of any merchandise. An RMA number is only valid for 15 days.